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Adam Bishop
Adam Bishop

San Francisco · BlinkOps

Adam Bishop

Customer Success since 2009, from seed-stage startups through IPO. I still do the customer work. I also build the systems behind it.

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A few numbers

0%

NRR, year one

Aircover

0%+

Net revenue retention

strongDM

0%

Logo retention

Aisera, 2021

0%

CSAT

Enterprise book

0M+

Portfolio led

WalkMe

0

Startups

Seed through IPO

The thesis

I know how to run Customer Success. Now I can bring a lot more leverage to the job.

Customer Success

The fundamentals

I have built CS motions, owned strategic books, navigated escalations, led executive relationships, protected renewals, and found expansion. I know the playbook, and I know when the playbook is wrong.

Technical depth

Closer to the solution

Coding and solution architecture changed how I work with customers. I can go deeper in discovery, understand the systems behind the problem, prototype solutions, and work directly with technical teams to get from idea to outcome.

AI leverage

More output, faster

Generative AI compresses the distance between thinking and doing. Research, analysis, prototypes, automation, customer deliverables, and internal tools all move faster. The experience is still mine. The execution has a much bigger accelerator.

Career

The companies, in order.

Arrow keys step through each one. Promotions show as years on the card.

1 of 9

BlinkOpsNow

Customer Success

BlinkOps

Jun 2025 to present

Onboarding and customer work on a security automation platform. I help teams get from the invite to a workflow they will actually run.

  • AI Agents
  • SOAR
  • Automation
  • Onboarding
AircoverGenAI

Enterprise Customer Success Manager

Aircover

Apr 2024 to May 2025

First CS hire. I stood up onboarding, adoption, and retention. 184% NRR in year one. Three deals closed from customer referrals.

  • GenAI
  • Sales
  • Founding CS
WalkMeReturn

Senior Customer Success Manager

WalkMe

Jun 2023 to Apr 2024 · Second tour

Came back after strongDM. The relationship was still there, and they needed coverage on the biggest accounts after a long-time rep left. I ran a $10M+ enterprise book while I found the next role. SAP acquired WalkMe after I left.

  • Enterprise
  • DAP
  • Accounts
Acquired by SAP
strongDMSecurity

Enterprise Customer Success Manager

strongDM

Aug 2022 to Feb 2023

Infrastructure access. 130%+ NRR, logo churn under 2%, 91% CSAT. Laid off in the 2023 tech downturn. Delinea acquired strongDM after I left.

  • Security
  • DevOps
  • AWS
Acquired by Delinea
AiseraAI

Manager, Customer Success

Aisera

Aug 2021 to Aug 2022

Managed a team of three on an AI support product. 96% logo retention in 2021. I also helped build and shape onboarding and retention.

  • AI
  • ML
  • Leadership
WalkMeScale

Manager, Enterprise Services

WalkMe

Nov 2016 to Aug 2021

  1. 2016Customer Success Manager
  2. 2018Senior CSM
  3. 2019Manager, Enterprise Services

The first digital adoption platform. Started as a CSM and left running a team of ten. Hit TTFV and NRR targets in nine of ten quarters. Mentored five people who later got promoted. WalkMe IPO'd during this tour.

  • Enterprise
  • DAP
  • Leadership
IPO
Boomtrain / ZetaMessaging

Senior Customer Success Manager

Boomtrain / Zeta

Aug 2014 to Oct 2016

  1. 2014CSM, Technical Onboarding
  2. 2015Senior CSM

Machine learning marketing for hyper personalized campaigns. Started in technical onboarding. Left as a senior CSM, then stayed through the Zeta acquisition.

  • ML
  • Messaging
  • Onboarding
Acquired by Zeta
Presto (E la Carte)Hardware

Customer Success Manager

Presto (E la Carte)

Feb 2013 to Aug 2014

Supported the largest customers. Restaurant tablets and a lot of field CS on site, before every restaurant wanted an app.

  • Hardware
  • Hospitality
PosIQStart

Account Manager / Customer Success Manager

PosIQ

Jan 2009 to Feb 2013 · inactive

POS-integrated restaurant tech. Cloud loyalty programs for restaurateurs. First job in the industry. Four years selling and supporting the product.

  • POS
  • Loyalty
  • Seed
Acquired by Altametrics

Tools

What I use day to day.

The stack that shows up when a customer is stuck or a process is leaking.

Now

GenAI

Cursor, ChatGPT, and Claude Enterprise. Code, writing, and the work that cannot go into a consumer chat.

Ops

Automation and SOAR

BlinkOps workflows for the work that used to live in someone's head.

Cloud

Amazon Web Services

Cloud Practitioner, Developer Associate, and Solutions Architect Associate.

Code

Code

Python, JavaScript, TypeScript, and React. HTML, CSS, REST, and the scripts that should not still be a spreadsheet.

Data

Data stores

Postgres and MySQL for relational data. MongoDB and Firebase for JSON document stores.

Infra

Kubernetes and containers

Enough to follow an architecture review and know when something will break.

CS

Customer platforms

Salesforce, Gainsight, Zendesk, and Jira.

CS

Docs and support

Pylon for customer threads. Notion and Confluence for notes, specs, and the wiki.

Human

Bay Area native. Still in love with the tech. Family first.

I grew up here. These are some of the teams I have worked with, and the family I go home to.

The Bishop family
Home.1 / 4

Contact

If you want to talk, email is fastest.

The resume is here if you want the longer version.

theadambishop@gmail.com
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